Contact Information

For Individual Plan Advisors

Agent Inquiries

Travel Inquiries

Client Inquiries

Individual Business Agent Inquiries

Toll free

1-800-561-7912

Monday to Friday, 8:00 a.m. to 5:00 p.m.

Fax

1-888-588-4222

Email

[email protected]

Our Individual Business Agent Inquiry Team can help you with...

Business inquiries

Commissions
Recognition program
New and in-force business inquiries
Agent/MGA agreements
Updating your information

Product inquiries

Personal health insurance
Life insurance
Assured Access
Product training
Marketing support
Ordering supplies

Travel Inquiries

Travel Brokers

Stand Alone Travel Inquiries
1-800-361-2538
[email protected]

Travel Members

CanAssistance Claims (while traveling)
1-800-361-6068 (Canada & US)
1-514-286-7681 (elsewhere, call collect)
[email protected]

CanAssistance Claims (upon returning to Canada)
1-800-264-1852
[email protected]

Medical Questionnaire Team (Travel)
1-514-908-7771
1-800-701-1977 (fax)
[email protected]

Client Inquiries

Who should my in-force clients call with any questions?

We want to ensure your clients receive the level of service they deserve. Our Customer Contact Centre representatives are fully trained to handle their inquiries professionally and efficiently.

Toll free

1-800-667-4511

Online

Customer Service Page

Encourage your clients to take advantage of our self-service options (through our mobile app and online member services site) and visit our online Member Centre: medaviebc.ca/en/members.