Health Professional Inquiries
Federal Administered Programs
Canadian Armed Forces (CAF)
Royal Canadian Mounted Police (RCMP)*
Veterans Affairs Canada (VAC)**
7:30 a.m. to 6 p.m. local time.
*RCMP dental inquiries regarding payment and pre-authorization must be directed to Blue Cross at 1-888-261-4033.
Immigration, Refugees and Citizenship Canada (IRCC) programs
6:00 a.m. to 9:00 p.m. Eastern Standard Time
Blue Cross Programs
Quebec
Monday to Friday, 8 a.m. to 8 p.m. local time
Ontario
Monday to Friday, 8 a.m. to 8 p.m. local time
Atlantic region
Monday to Friday, 8 a.m. to 8 p.m. local time
Elsewhere in Canada
Monday to Friday
British Columbia 8 a.m. to 4:30 p.m. local time
Alberta 6 a.m. to 6 p.m. local time
Saskatchewan 8:30 a.m. to 5 p.m. local time
Manitoba 8 a.m. to 5:30 p.m. local time