Postal Strike: Enrol in direct deposit to prevent any interruption to your reimbursements.
Direct deposit for our members. Direct deposit for health professionals.
We’re thrilled to have you here.
Start using your plan today.
Use the app or online account provided by our service partner, Medavie Blue Cross to access a wide range of features.
Check your coverage
• Use the Mobile app. Go to "Check my Coverage". From there, you can search or browse benefits.
• Log in to your account online. Go to the "Coverage" tab. Scroll down to the category you want, then click the benefit to view results.
• Your Benefits Booklet was included in your Welcome email.
Check your coverage
• Use the Mobile app. Go to "Check my Coverage". From there, you can search or browse benefits.
• Log in to your account online. Go to the "Coverage" tab. Scroll down to the category you want, then click the benefit to view results.
• Your Benefits Booklet was included in your Welcome email.
Find an approved health professional
• Use the Mobile app. Go to main menu in the top right corner. From there, select "Find a Health Professional". Once you’ve located a health professional, you can save them in your favourites.
• You can also search for health professionals online.
Find an approved health professional
• Use the Mobile app. Go to main menu in the top right corner. From there, select "Find a Health Professional". Once you’ve located a health professional, you can save them in your favourites.
• You can also search for health professionals online.
Submit a claim
• Log in using the same email and password you use for the Member Services Site (or register for an account if this is your first time using our online tools).
• Tap "Submit a Claim" on the app dashboard.
• Select your claim type. If you can’t find your claim type in the list, select "Other" at the bottom of the list.
• You’ll be walked through a series of questions related to your claim.
• Use your device’s camera to take photos of all documents identified in step (1). Take one photo per document. If you already have photos or scans of your documents, you can attach them from your photo library.
• Hit ‘Submit’ and you’re done! Please note that if you have multiple claims to submit at one time, you’ll need to complete this process for each one separately.
• Ensure you have photos or scans of all documents identified in step (1). You can submit them in a variety of formats—JPG, PDF, BMP and TIFF.
• Log in using the same email and password you use for the Mobile app (or register for an account if this is your first time using our online tools).
• Click on "eClaims" in the top menu bar.
• Answer the questions and ensure you’ve entered your bank account information for direct deposit of your reimbursement.
• Attach the photos or scans using the "Choose File" button. You can attach multiple files to your submission.
• Agree to the On-Line Claim Submission Agreement by clicking the checkbox, then click "Submit". You’re done!
If you’re unable to use the Mobile app or the Member Services Site, you can submit all required documents identified in step (1) by mail to the address on your claim form. Please note that if you submit a claim by mail, you’ll be required to include a completed paper claim form.
View your claims history
• Select "View my Claims" in the Mobile app.
• Select the "Statements" tab in your online account.
If you haven’t already, we recommend that you sign up for direct deposit by logging into the Mobile app or the Member Services Site.
*Please note that currently there is no way to check the status of a claim while it’s being processed.
View your claims history
• Select "View my Claims" in the Mobile app.
• Select the "Statements" tab in your online account.
If you haven’t already, we recommend that you sign up for direct deposit by logging into the Mobile app or the Member Services Site.
*Please note that currently there is no way to check the status of a claim while it’s being processed.
Upgrade your account or change your plan
It’s easy to add dependents or make changes to your plan at any time.
Upgrade your account or change your plan
It’s easy to add dependents or make changes to your plan at any time.
We’re ready to help you!
®Ontario Blue Cross is a registered trademark of the Canadian Association of Blue Cross Plans (CABCP) licensed to the Canadian Hospital Service Association (CHSA), an independent member of CABCP operating in Ontario as Ontario Blue Cross.
* Trade-mark of the Canadian Association of Blue Cross Plans. † Trade-mark of Blue Cross Blue Shield Association. All rights reserved.
