inConfidence
inConfidence is our secure and confidential Counselling & Family Assistance Program. Accessible online or by phone, inConfidence provides you with 24/7 access to the resources you need, at no extra cost to you.
inConfidence
inConfidence is our secure and confidential Counselling & Family Assistance Program. Accessible online or by phone, inConfidence provides you with 24/7 access to the resources you need, at no extra cost to you.
inConfidence in your plan
All our personal health plans (plans you buy for yourself) and many group plans (plans you get from your employer) include inConfidence. To register or login to the program, select your plan type below. If you’re unsure about your coverage, check your benefits booklet or ask your benefits coordinator.
Find answers to questions and access practical help 24/7/365.
inConfidence offers you and your immediate family members access to in-person, video or telephone counselling, legal and financial consultations, and online resources on a wide variety of topics. inConfidence gives you the tools and support to lead a happier, healthier, more productive life at work and at home.
What kind of issues can inConfidence help with?
- Stress & anxiety
- Relationship issues
- Parenting & childcare concerns
- Getting help with addiction & recovery
- Concerns at work
- Coping with grief & loss
- Everyday issues
- Midlife & retirement questions
- Managing people
- Disability concerns
- Emotional well-being
- Legal advice
- Aging parents
- Financial literacy
- Health advice
Frequently Asked Questions
All Medavie Blue Cross individual health plans include inConfidence. Check your policy booklet for contact and web access information. If your group benefits plan includes inConfidence, the plan’s sponsor can provide contact or web access information. Check your benefits booklet or ask your benefits coordinator.
The number of sessions available varies by program and provider. Please check your benefits booklet or check with your benefits coordinator for your specific coverage.
inConfidence is not an emergency or crisis hotline. If you are in crisis, please call 911. For non-crisis, urgent situations; telephone appointments can often be arranged for the same day. The timing of routine appointments will vary based on counsellor availability and your individual requirements.
The fully qualified, professional counsellors have been carefully screened and credentialed by their professional regulatory body. At a minimum counsellors have a master's degree in one of the following fields: Psychology, Social Work or Educational Counselling, and five years of clinical experience.
inConfidence is 100% confidential, and your employer cannot see what you are accessing on the app or if you are receiving counselling.