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For members of the Canadian Armed Forces, Royal Canadian Mounted Police, and clients of Veterans Affairs Canada
For group benefit plan administrators and federal department plan administrators
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Launch Advisor Connect, our comprehensive portal for Group Advisors and their staff.
Log in to ePay
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Here are some common questions you might have.
It's OK to E-sign when: 1. Requested by Medavie Blue Cross, or your group administrator If you receive a request...
Forms
The best way to sign forms is with a pen Filling forms is easy to do digitally, but to protect...
A dispensing fee is a fee charged by your pharmacist to cover the cost of their service. This fee can...
Drug Solutions
Call either of our 24/7 numbers. U.S. and Canada1-800-563-4444 Elsewhere (call collect)1-506-854-2222 Remember it is always best to call us...
Travel
All members can log into our Member Services Site to find their Income Tax Claim Statement. Those with individual plans...
Self service tools
To file a claim for insulin pumps, we require: Your insulin pump to be provided by an approved Medavie Blue...
Claims
To file a claim for Surgical Stockings (also known as Graduated Pressure Supports), we require: Your stockings to be provided...
To file a claim for custom orthotics (also known as molded arch supports), we require: A prescription with eligible diagnosis...
To file a claim for orthopedic shoes, we require: Your shoes to be provided by an approved Medavie Blue Cross...
Purchasing your CPAP or BiPAP machine: The coverage of durable medical equipment requires pre-approval from Medavie Blue Cross. To assess...
Most equipment claims will be for rentals. In some cases, you’ll want to buy. Claims for rentals and purchases work...
We take our role as stewards of members health information extremely seriously. Whenever we need to communicate with you electronically...
My account Self service tools
Accidental Dental claims are treated differently from regular dental claims. Accidental Dental Benefits are processed under the Extended Health Benefit...
Different claims have different requirements. The best way to find them is by beginning the claims process via our Member...
Claims Self service tools
Our health professional locator tool displays health professionals who are part of our ePay network. If you've tried changing the...
Health professionals Self service tools
If you've purchased your own personal health plan, you're already set up for pre-authorized debit to cover your premium payment...
My account
If you've lost your card, you can get an immediate replacement by logging on to the Member Services site and...
You can find all your health insurance information on our Member Services Site or Blue Cross Mobile. Navigate to the...
Self service tools Travel
You'll need your Identification Number and Policy Number, both found on your member card. Once you're already registered for either...
Once your claim has been processed by us, we send the reimbursement to your bank for direct deposit into your...
Address changes can be completed at any time by logging into the Blue Cross Mobile app or Member Services website...
A written request is required to change your beneficiary. Please contact us for more information....
If you've purchased a personal health plan and a dependent on your plan is about to turn 21, they can...
If you no longer qualify for coverage under your parent's health plan—it's time to find a plan that fits your...
Coverage
The process for getting a Confirmation of Coverage letter differs depending on your benefits provider. Please contact our Customer Service...
Your Health Spending Account (HSA) allows you to claim reasonable medical expenses not reimbursed by a pubic or private health...
Claims Coverage
Looking for something to enhance the coverage you already get through work or through a government-sponsored program? We can help...
If you are part of a group (employee) plan, you can add or remove a spouse or common-law partner by...
Use Blue Cross Mobile, or your Member Services Account! Under 'Coverage' you can find coverage information for specific benefits (including...
Coverage Self service tools
Plan member claim forms, as well as other types of forms, can be found under Member Resources. Once you're there...
You can apply to become an approved Medavie Blue Cross health professional by filling out our short online application form....
Health professionals
Direct Deposit enables your reimbursement to be automatically deposited into the bank account of your choice once your claim has...
There are a number of different ways you can submit your claim for reimbursement depending on what services you have...
With our online find a health professional feature, you can search for Medavie Blue Cross-approved health professionals from a variety...
For members who have purchased personal plans, your billing and statement information can be located online by logging into Blue...
Address changes can be completed at any time by logging into our mobile app or Member Services site and selecting...
