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Here are some common questions you might have.

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Medavie Blue Cross E-Signature Rules

It's OK to E-sign when: 1. Requested by Medavie Blue Cross, or your group administrator If you receive a request...
Signing Digital Forms

The best way to sign forms is with a pen Filling forms is easy to do digitally, but to protect...
Pharmacy Dispensing Fees

A dispensing fee is a fee charged by your pharmacist to cover the cost of their service. This fee can...
How can I get help in a travel emergency?

Call either of our 24/7 numbers. U.S. and Canada1-800-563-4444 Elsewhere (call collect)1-506-854-2222 Remember it is always best to call us...
Where can I find tax statements?

All members can log into our Member Services Site to find their Income Tax Claim Statement. Those with individual plans...
How to file a claim: Insulin Pumps

To file a claim for insulin pumps, we require: Your insulin pump to be provided by an approved Medavie Blue...
How to file a claim: Surgical Stockings (Graduated Pressure Supports)

To file a claim for Surgical Stockings (also known as Graduated Pressure Supports), we require: Your stockings to be provided...
How to file a claim: Custom Orthotics (Molded Arch Supports)

To file a claim for custom orthotics (also known as molded arch supports), we require: A prescription with eligible diagnosis...
How to file a claim: Orthopedic Shoes

To file a claim for orthopedic shoes, we require: Your shoes to be provided by an approved Medavie Blue Cross...
How to file a claim: CPAP/BiPAP machines

Purchasing your CPAP or BiPAP machine: The coverage of durable medical equipment requires pre-approval from Medavie Blue Cross. To assess...
How to file a claim for medical equipment

Most equipment claims will be for rentals. In some cases, you’ll want to buy. Claims for rentals and purchases work...
I received a secure email from you. What is this?

We take our role as stewards of members health information extremely seriously. Whenever we need to communicate with you electronically...
How do I submit an accidental dental claim?

Accidental Dental claims are treated differently from regular dental claims. Accidental Dental Benefits are processed under the Extended Health Benefit...
What do I need to submit a claim?

Different claims have different requirements. The best way to find them is by beginning the claims process via our Member...
Why does my health professional not show up using your health professional locator?

Our health professional locator tool displays health professionals who are part of our ePay network. If you've tried changing the...
Why do I need to enter another bank account for direct deposit if I already have one registered for my premium deductions?

If you've purchased your own personal health plan, you're already set up for pre-authorized debit to cover your premium payment...
How can I get a new ID card?

If you've lost your card, you can get an immediate replacement by logging on to the Member Services site and...
Where can I find my travel insurance information?

You can find all your health insurance information on our Member Services Site or Blue Cross Mobile. Navigate to the...
How do I register for Blue Cross Mobile or the Member Services site?

You'll need your Identification Number and Policy Number, both found on your member card. Once you're already registered for either...
My claim has been processed but I don't see the reimbursement in my account yet—what gives?

Once your claim has been processed by us, we send the reimbursement to your bank for direct deposit into your...
How do I change personal information on my account?

Address changes can be completed at any time by logging into the Blue Cross Mobile app or Member Services website...
How do I change my beneficiary?

A written request is required to change your beneficiary. Please contact us for more information....
My child is turning 21—can I keep them on my plan?

If you've purchased a personal health plan and a dependent on your plan is about to turn 21, they can...
I'm about to lose coverage under my parents' plan—what are my options?

If you no longer qualify for coverage under your parent's health plan—it's time to find a plan that fits your...
How can I request a Confirmation of Coverage letter?

The process for getting a Confirmation of Coverage letter differs depending on your benefits provider. Please contact our Customer Service...
How do I know what's covered under my HSA?

Your Health Spending Account (HSA) allows you to claim reasonable medical expenses not reimbursed by a pubic or private health...
How can I top up my existing benefits plan?

Looking for something to enhance the coverage you already get through work or through a government-sponsored program? We can help...
How do I add or remove a spouse?

If you are part of a group (employee) plan, you can add or remove a spouse or common-law partner by...
How do I know what I'm covered for?

Use Blue Cross Mobile, or your Member Services Account! Under 'Coverage' you can find coverage information for specific benefits (including...
Where can I find a form?

Plan member claim forms, as well as other types of forms, can be found under Member Resources. Once you're there...
How do I apply to become an approved Medavie Blue Cross provider?

You can apply to become an approved Medavie Blue Cross health professional by filling out our short online application form....
How do I sign up for Direct Deposit?

Direct Deposit enables your reimbursement to be automatically deposited into the bank account of your choice once your claim has...
How do I submit a claim?

There are a number of different ways you can submit your claim for reimbursement depending on what services you have...
Where can I find a list of approved health professionals or associations?

With our online find a health professional feature, you can search for Medavie Blue Cross-approved health professionals from a variety...
Where can I find my billing and statement information?

For members who have purchased personal plans, your billing and statement information can be located online by logging into Blue...
How do I update my address?

Address changes can be completed at any time by logging into our mobile app or Member Services site and selecting...

    Important information about COVID-19 and your benefits.

    Our role as a health care leader in our communities is always our number one priority. We understand the importance of our ability to serve you during this global health event.

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