Enhancements to our invoicing procedures
We are enhancing our invoicing process to achieve improved invoice accuracy. This will include moving the cut-off-date for plan changes to later in the month – and invoices running later in the month, too.
What does it mean for you? Take a look:
Important information about your monthly invoice
Medavie Blue Cross
Starting August 2019, the dates around paying your invoices will be a little different.
(The icon of an invoice appears on the screen.)
What’s the change?
Today, you receive invoices during the first part of the month.
(A young man shows a calendar page to his left. The month of April is displayed.)
Starting in August, your invoice will arrive near the end of the month.
(The man disappears and then reappears on the right side of the calendar, pointing at the last week of the calendar’s page.)
Anything else? Because your invoice will arrive closer to the end of the month, be sure to pay it as soon as it’s received.
(A postal envelope is ejected from a laptop computer and quickly flies away.)
How does it make your life easier?
- More accurate invoice based on your up-to-date information
- Reduced need to adjust invoice
- Less work for you
What is the best way to take advantage?
Be sure you are signed up to get your invoice by email.
(Invoices received by email are displayed on the screen.)
Register for pre-authorized payment (PAP).
(A mother and her daughter are riding bikes. The mother’s phone pings with a message, “Payment processed!”)
Review and pay your invoice as soon as possible.
(A young woman is smiling, seated at a desk in front of a laptop, working.)
We’re committed to you…
… and making your client experience as positive as possible.
(Four workers smile as they stand. The two women of the group raise their arms up, cheering.)
These enhancements will result in a better experience for you, through more accurate and up-to-date invoices, with less need for retroactive adjustments on our invoices.
Additional Resources
Enhancements to our Fully Insured invoicing procedures
Delivering a positive experience for our business partners is a key focus of our organization. We continually invest significant resources toward enhancing our systems and technology to better serve you.
In August, we will be implementing changes to the Fully Insured invoicing process to achieve improved invoice accuracy. This will include moving the cut-off date for plan changes to later in the month, with our invoices also running later in the month. Today you receive your invoice around the 10th of the month. Starting in August you will begin receiving your invoice on the 25th of each month. If the 25th falls on a weekend you will receive on the next business day.
These enhancements will result in a better client experience for you through more accurate and up-to-date invoices, with less need for retroactive adjustments on our invoices. What this means for you is less time spent reviewing your invoice to determine why some changes are not appearing.
You can benefit from this change by making sure you are registered for e-Billing and Pre-Authorized Payment, which create less worry for you.
For more information about this positive and exciting change, visit medaviebc.ca/invoices , our dedicated web page explaining the change, or contact your Medavie Blue Cross representative.
What will change with billing cut-off project?
The overall objective of the billing cut-off project is to change our cut-off date to later in the month, this also means that the invoices will go out later in the month for Fully Insured groups.
When does the billing cut-off/invoice run date change?
As of August our Fully Insured clients will begin receiving their invoices later in the month.
Why is the billing cut-off and invoice run changing?
The change will help create a better experience for clients through more accurate and up-to-date invoices, with less need for retroactive adjustments on our invoices.
What does this mean to plan sponsors?
Because the invoices for Fully Insured groups will run later in the month this means adjustments can be submitted/keyed closer to the invoice run. You will have more up to date invoices and ultimately improve invoice accuracy.
Is there anything else that might impact me?
Because the invoices will be sent later in the month, you will need to review your invoices as soon as you receive them to ensure payment is submitted by the first of the following month (i.e. August invoice is for September coverage period and is due September 1).
To ensure a smooth transition, we recommend taking advantage of being setup with e-bills/Prior Authorized Payment (PAP). Once you are setup with e-bills you will receive your invoices much faster than receiving by mail. Also, with PAP you do not have to worry about submitting payment on time! You will also leave our planet a little greener!
How can I find out more about this change?
Please feel free to contact your Medavie Blue Cross representative if you have any questions or comments.
Ready to make your life EASY?
Learn how ebilling and enrolling in a pre-authorized payment plan can benefit you.