We created an improved consolidated invoice, offering detailed information in an easier-to-read format with all of your benefits on one single invoice. You may receive a reduced number of invoices due to this new structure (if applicable). Only one payment is required (or paid through pre-authorized payment) for all the benefits listed on the new invoice, including specialty products. Please note that all invoices will be sent electronically, you can find more information in the toolkit’s ebills section.

Specialty Products will appear on your consolidated invoice. If you currently have any of our Wellness Products, such as inConfidence® Employee, Family Assistance Program or Medical Second Opinion™ services, they will appear as line items in the body of your invoice with the applicable rates.

Our billing process is to calculate coverage amounts based on the actual effective and termination dates of each member, rather than deferring an effective date to the first day of the subsequent month, or extending coverage to the last day of the month of termination.

Your broker or consultant can typically provide a calculator to assist with tax optimization, taxable benefits and payroll deductions. This is not a tool provided by Medavie Blue Cross.

If you currently use, or plan to use, online banking, you must re-register with the account number found on your invoice remittance stub. Please see our Invoice Guide for support on reviewing the new document and adjustments.

To view a bill click 'Reports & Billing' on the 'Welcome' screen'. Then select 'Billing' from the menu.

On the 'Search Bills' screen, the most recent bills will automatically appear under the 'Search Results'.

To view bills for specific policies and/or divisions, select one or more options from the 'Policy - Division/Name' drop-down. For a complete list of bills, Select All.

• Fully insured policy:
  • If payment of premiums is not received when due, Medavie Blue Cross will contact you and follow the below process:
    • Clients will receive a Reminder letter advising them that their account is 20 days in arrears, and requesting that payment be made.
    • At 45 days in arrears, a second letter will be sent to advise that all claims will be suspended if payment is not received in 60 days from the invoice due date. No further communication will be sent prior to claims suspension.
    • The third letter will be sent on the day of claims suspension for non-payment to advise that all claims have been suspended effective 60 days from the invoice due date.
    • The fourth letter will be sent to advise of termination due to non-payment of premium. A final invoice and termination letter will be sent. The termination letter is sent when a client is 75 days in arrears.

• Administrative Services Only Policy:
  • If payment of premiums is not received when due, Medavie Blue Cross will contact you and follow the below process:
    • Clients will receive a Reminder letter advising them that their account is 30 days in arrears, and requesting that payment be made.
    • At 60 days in arrears, a second letter will be sent to advise that all claims will be suspended if payment is not received in 75 days from the invoice due date. No further communication will be sent prior to claims suspension.
    • The third letter will be sent on the day of claims suspension for non-payment to advise that all claims have been suspended effective 75 days from the invoice due date.
    • The fourth letter will be sent to advise of termination due to non-payment. A final invoice and termination letter will be sent. The termination letter is sent when a client is 90 days in arrears.

Please contact your Medavie Blue Cross representative for more information.